How it works
Signing up to Premier Delivery is simple. The first step is to create an account — and before you know it, their Childrensalon order will be at your door.
*Premier Delivery does not renew automatically. You will receive an email seven days before the subscription is due to expire, or you can renew via the My Account page.
Delivery to suit you
From flexible weekend shipping that fits around your busy schedule to UK next day for those need-it-now items, our Premier Delivery subscription offers discounted options to suit you.
Frequently asked questions
- What is Premier Delivery?Premier Delivery is a yearly subscription service that gives you unlimited free standard delivery on all orders with no minimum spend. It also includes discounts on other delivery options, including weekend and express. This service is currently only available to our UK, Jersey and Guernsey customers. Orders cannot be shipped outside of these regions.
- How much is Premier Delivery?Our Premier Delivery subscription requires a one-off payment of £19.99 for 12 months, and the full amount is required to be paid up front. You will receive an order confirmation email once your payment is received and the service can be used immediately.
- How do I subscribe to Premier Delivery?You can subscribe to our Premier Delivery service by signing in to your account and clicking on the Premier Delivery Add to Bag button. If you do not have an account with us yet, please click here to create your account.
- Do I need to create an account to subscribe to Premier Delivery?Yes, you will need to have an account with Childrensalon to subscribe to this service. If you would like to create one, please click here.
- Are there any addresses or areas that are excluded from the Premier Delivery service?Free standard delivery is available with Premier Delivery to all UK, Jersey and Guernsey postcodes. However, our usual shipping restrictions and exclusions apply with our other shipping options, such as express delivery or weekend delivery, which are available at a discount for subscribers. You can find more details on our Returns & Delivery page.
- How do I renew my Premier Delivery subscription?Your Premier Delivery subscription will not renew automatically. Once it has expired after 12 months, you can easily subscribe again through the My Account page or by clicking here. You will also receive an email from our customer service team one week before your subscription is due to expire, and you will be given the option to renew or end the subscription.
- Is there a cancellation period for Premier Delivery if I change my mind?Your Premier Delivery subscription can be cancelled within 21 days of purchase, but only if the service has not been used during this period. Unfortunately, once a delivery using the Premier Delivery service has taken place, the subscription can no longer be cancelled. For more information, visit the Contact Us page and speak to a member of our customer service team.