How can we help?
Billing and Payments
- What payment methods do you accept?
We currently accept most major credit and debit cards:
- American Express
- Visa
- Master Card
We also accept:
Applicable countries Important Notes PayPal All Apple Pay All Google Pay All WeChat China, Hong Kong Tamara UAE, KSA, Kuwait, Bahrain Returns can only be refunded, no exchanges possible Klarna UK, excluding Jersey & Guernsey Returns can only be refunded, no exchanges possible Bank Transfers All Please contact us by Chat for more details. Returns can only be refunded to store credit. Payment on Delivery Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, UAE Click here to see applicable rules. Please contact us by Chat for more details.
- Max purchase value US Dollar $1800 and only be accepted in either the local currency or US Dollars.
- This service is provided only by Aramex and there is an extra charge of £5.00.
- Orders with a value equivalent to 1000 SAR will require a proof of ID prior to shipping for Saudi Arabia.
- In case of a return, we can only refund in store credit.
- Exchanges orders are not possible.
- Payment on Delivery orders cannot be combined.
- Payment on Delivery option will be removed from your account if you fail to collect your order or if you decide to cancel after the order has been dispatched.
- Not available for personalised products.
Please note we do not accept cheques or Western Union payments
- What currencies do you accept?
Childrensalon currently accepts payment in:
British Pound (GBP)
U.S. Dollar (USD)
Euro (EUR)You can view the price of your items in different currencies by changing the currency right at the top of our website
For a list of all available currencies, please click here
Argentine Peso (ARS)
Australian Dollar (AUD)
Azerbaijani Manat (AZN)
Bahraini Dinar (BHD)
Brazilian Real (BRL)
Brunei Dollar (BND)
Canadian Dollar (CAD)
Chinese Yuan Renminbi (CNY)
Costa Rican Colón (CRC)
Danish Krone (DKK)
Egyptian Pound (EGP)
Euro (EUR)
Hong Kong Dollar (HKD)
Hungarian Forint (HUF)
Icelandic Króna (ISK)
Indian Rupee (INR)
Israeli New Sheqel (ILS)
Japanese Yen (JPY)
Kuwaiti Dinar (KWD)
Mexican Peso (MXN)
Netherlands Antillean Guilder (ANG)
New Zealand Dollar (NZD)
Norwegian Krone (NOK)
Omani Rial (OMR)
Qatari Riyal (QAR)
Russian Ruble (RUB)
Saudi Arabian Riyal (SAR)
Singapore Dollar (SGD)
South Africa Rand (ZAR)
South Korean Won (KRW)
Swedish Krona (SEK)
Swiss Franc (CHF)
UK Pounds (GBP)
US Dollar (USD)
United Arab Emirates Dirham (AED)
Please note that the final price might be slightly different, depending on the conversion rate that your bank will apply when charging your card.
- Can you give me more details on the PayPal ‘"Pay in 3’" option?
If you are using the PayPal Pay in 3 option, the financial agreement will be between PayPal and yourself (as a user). For further details and any payment queries, please contact PayPal directly or visit their website https://www.paypal.com/uk/webapps/mpp/paypal-payin3.
- How do I use my Childrensalon discount code?
Customers that have signed up to our newsletters will hear about our special promotions and offers that may include a discount code via our newsletter emails. Discount codes can be applied at the checkout by entering the code in the Promotion Codes & Gift Cards field. If you would like to sign up to our newsletters and find out about our latest offers, please click here.
You can also enjoy exclusive rewards by joining our loyalty programme Childrensalon Rewards, where you can earn Points as you shop and unlock complimentary services, unique offers and much more.
- Why is my card declined?
If your credit card has been declined it can be for a number of reasons:
- You have written a number wrong.
- You have written the date or security code (CVV) wrong.
- The name and address does not match the address the Bank has on file for you.
- Your Bank has refused it for security reasons.
- There are not enough funds to cover the payment.
If you contact your credit card provider or bank, they will tell you why they have declined it. If you let us know that you are having problems paying, we can reserve your items for 24 hours and once you have spoken to your bank you can place the order again.
- What is the CVV and how do I find it?
The CVV (sometimes called the CVD or CVV2) is a feature to give you increased protection against credit card fraud online.
American Express
The CVV or Security Code is the last 4 numbers printed on the front of the card above the card account number.
Visa/Master Card
The CVV is the last 3 numbers printed on the signature strip on the back of the credit card.
We may need to contact you if the details you provided appear to be incorrect. This could slightly delay the dispatch of your order.
- What is a billing address?
Your billing name and address are the ones that you used when registering with your bank. You can find the details on your monthly credit card or bank statements.
As a security measure your bank needs this information to be entered correctly by you. When we process your order, and charge your card, your bank asks us to verify the address that your card is registered to in order to make sure it really is you. (This is instead of entering your PIN)
